Refund policy
At Kaeva, we stand behind the quality of our products and want you to shop with confidence.
30-Day Money-Back Guarantee
If you’re not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Return Eligibility
To be eligible for a return:
- The item must be returned within 30 days of delivery.
- The product should be in good condition.
- Proof of purchase may be required.
How to Start a Return
To request a return, please contact our support team before sending your item back.
Email: support@trykaeva.com
We’ll provide return instructions once your request has been reviewed.
Refunds
Once your returned item has been received and inspected, we’ll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible so we can make it right.
Contact
For any questions regarding returns or refunds, please contact us at:
Email: support@trykaeva.com